How can I receive my order?

You can pick up your order from our store located at 139 Alexandrou Papanastasiou, Charilaou, Thessaloniki.
Otherwise, your order will be delivered to your place with the cooperating company ELTA courier.

Can I cancel or change my order?

You can cancel or change your order if it has not already been shipped. For this process, contact us either by phone 2314 005 246 or by email

How do i return my order?

You can return your order as the necessary conditions are met. For details please see the corresponding section Return Policy – Cansellations.

Is there a refund?

No, our company does not make refunds. However, you can change the product you want within 14 calendar days from the date of the order.

What are the available payment methods?

You can pay for your order in one of the following ways:

Pay on delivery

You can pay for your order in cash at no extra charge upon receipt at your place. Valid only for shipments within Greece.

Credit card

You can pay for your order with any debit, credit or prepaid card (VISA, Mastercard,
American Express and Diners).
Payment is completed by redirecting to AlphaBank secure payment environment.


You can pay for your order via PayPal. It is an automated process in which
you will be taken to the secure PayPal website where the payment will be completed.
For more information, visit

Bank deposit

You can pay for your order by depositing in the following bank account. In this case,
to complete your order you must deposit the entire amount within 5 days
from the date of registration of your order and send the proof of deposit to email:
After the end of 5 days and after the deposit has not been made, the order will be canceled automatically.


IBAN: GR4601102130000021356279071



Important Information

  • As a reason it is necessary to indicate the name that has been declared in your order as well as the number order.
  • In case the transfer is made by another bank from the beneficiary’s bank, the costs are borne by the customer.

If the product I received is wrong or defective? What can i do?

In case the product you received is wrong or defective, contact us either by phone to 2314 005 246 or by email to
In this case our company bears the shipping costs.

How can I contact you?

You can contact us by phone to 2314 005 246 and by email to You can also contact us through social media Facebook, Instagram.

How can I be informed about the progress of my order?

Once your order is sent, we will send you the tracking number with which you can monitor the progress of your order through the website of the cooperating company ELTA courier.

Do prices include VAT?

Yes, all prices in our online store include VAT.